OUR STORE POLICIES

The Terms and Conditions herein shall be incorporated in all agreements between Hokia Australia Pty Ltd ABN: 77 655 630 701 ​​ (“Hokia Australia Pty Ltd”) and its Customers (the person/s named as “the Customer” in the quotation and/or Invoice). In the event of any inconsistency between these Terms and Conditions and the further Conditions stated in the Quotation or Invoice,  the further Conditions shall take precedence.

1. All work undertaken will be discussed and agreed prior to the start date and all work will be completed from the original design by Hokia Australia Pty Ltd​ unless otherwise agreed.

2. The estimate/original price for work includes all materials and labour specified as part of the original design, supplied by ​Hokia Australia Pty Ltd, unless arranged prior to commencement date or upon initial first visit.

3. Errors and changes to the original plan by ​Hokia Australia Pty Ltd​ are accepted on all quotes which will be discussed with the customer.

4. The customer will be responsible for all payments to ​Hokia Australia Pty Ltd​, unless otherwise notified in writing prior to commencement.

5. Payment methods are cash or internet bank transfer.Hokia Australia Pty Ltd​ will not accept payment plan/s or “Gift/s” or “Item/s of Value” as payment.

6. Hokia Australia Pty Ltd require a non-refundable $1000 holding deposit payable immediately after confirmation of quote.

7. The first instalment is required up to 1-3 weeks prior to work commencing (depending on materials) so materials can be purchased/ordered for the start date of the agreed work.

8. Progress payments will be due as a prior arrangement has been made with Hokia Australia Pty Ltd.

9. Final payment must be made by the customer within 3 days when all the work is completed.

10.Hokia Australia Pty Ltd understand and will exercise their statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if they are not paid according to agreed credit terms.

11. Any addition and/or alterations to the schedule/project shall be discussed with the customer and agreed upon in writing. Any service provided by Hokia Australia Pty Ltd to the customer in excess of that specified in the quotation shall be subject to further charge and performed as soon as reasonably practicable.

12. Extra charges will apply if the customer changes their mind after the service is completed and or changes mind on products after they have been delivered.

13. The customer shall provide water and electricity, if needed, at no charge to ​Hokia Australia Pty Ltd​.

14. The customer shall provide access to the site during ​Hokia Australia Pty Ltd​ normal working hours and storage space for materials during the contract progress.

15. Hokia Australia Pty Ltd​ will not take responsibility for any damage to (or cost involved with) any underground hazards, obstructions or services not made known to Hokia Australia Pty Ltd in writing or apparent on visual inspection. This must be advised or visually brought to any staff or contractor on site/s attention on the first visit or duration of the visit.

16. Hokia Australia Pty Ltd are not able to accept responsibility for the well-being and maintenance of living plant material, including turf, following practical substantial completion unless a maintenance contract is in existence. Maintenance is not included in the contract unless specified.

17. If necessary, Hokia Australia Pty Ltd reserve the right to substitute any plant with another of equal value and growth/habitat/colour in accordance with the specification.

18. After practical substantial completion, Hokia Australia Pty Ltd are not able to accept responsibility for any damage through the elements, including drought, winds, rain and frost to any products or material(s) including plants.

19. It is very important and the sole responsibility of the customer to ensure Hokia Australia Pty Ltd are made aware of any special/statutory bylaws/conditions/permissions that may be involved. Hokia Australia Pty Ltd​ cannot accept responsibility for subsequent weed growth on completion of the project.

20. Hokia Australia Pty Ltd accept no responsibility for works that have been carried out on land that is not under the ownership of the customer and it is assumed that all planning laws or regulations have been applied before the commencement of any works.

21. Delays caused by other companies on site may cause work to be rescheduled and charges may be made in certain circumstances.

22. All materials, hard and soft landscapes on site including plant/s remain the property of ​Hokia Australia Pty Ltd​ until payment is received in full and Hokia Australia Pty Ltd reserve the right to remove said property if the unpaid debt remains after 90 days.